Painting FAQ

Q: What kind of paint do you use?

A: We use professional quality brands including Benjamin Moore and PPG Paint, unless you would like to request a different brand. Colour wise, you can pick any colour and we can match it!

Q: Do you charge for estimates?

A: We do not charge for estimates, as it simply depends on the scope of work that is needed for paint.

Q: How do you determine the amount you will charge for my painting project?

A: We charge per square foot, depending type and size of the painted area; type of windows, other trim work and ceilings. An estimator will come to see it. Ask your salesperson for more detail.

Q: Do I need to move everything from the rooms before you paint?

A: We would be happy to move items, but do recommend everything to be moved to the centre of the room to avoid extra charges.

Q: What are different paint sheens?

A: Most brands of paint come in several sheens, and both latex and oil-based paints are available in different sheen levels. Gloss sheens have the highest light-reflective characteristics. Next are semigloss sheens; then satin, eggshell, or low-lustre sheens; and then flat or matte sheens.

Q: What is the best paint finish for walls?

A: Flat, eggshell and satin paint are best for interior walls, whereas semi-gloss and gloss paint are best for trim and woodwork.

Q: What are the advantages and disadvantages of low sheen paints?

A: Low sheen paints provide even light reflection and give the surface a softer look hiding imperfections.

Q: What are the advantages and disadvantages of flat paints?

A: Flat paint has a velvety, matte look and is the best choice to hide any wall imperfections. However, it’s the least durable choice and doesn’t usually stand up well to scrubbing.

Q: How long will it take for the paint to dry?

A: Oil-based paint – dry to the touch in 6–8 hours and ready to recoat in 24 hours. Latex paint – dry to the touch in about 1 hour, and you can safely recoat in 4 hours.

Q: How is payment processed?

A: A deposit is required to book a painting project. Deposits are accepted via an e transfer, cheque, cash, Visa and Mastercard (2% fee). Deposits are nonrefundable. Please ask your salesperson for details.

Q: I work during the day, how will you access my home?

A: We will be required to enter and leave your home at different times during the process as a result we recommend using a lockbox on the door. If you do not have a lock box we can provide it for you.